Streb Electric

I chose to use Streb Electric again because they did good work on a previous job and because I appreciated their process of sending a photo and the name of the electrician before arrival. That made it easy for me and my family to know who to expect at the door and when. For this visit, I scheduled a 1:00–3:00 PM appointment and was told I’d be notified when the electrician was on the way. Instead, the technician arrived about 10 minutes before 1:00 with no call or text. My wife was home with our two‑month‑old son and let him in, and he did the walkthrough and discussed the work before I could get there. The appointment was made with me, and I was not comfortable with the technician entering and starting the walkthrough without the person who booked the job present. At the very least, he should have waited outside until I arrived or the office should have contacted me. I had agreed to pay a $69 fee for the estimate, but given how the visit was handled and the lack of communication, it was frustrating to be charged for that. When I called to raise my concerns, Shannon in the office acknowledged they had missed a step, but her response did not come across as particularly apologetic or as recognizing how serious it is to have a technician inside my home and doing a walkthrough without the person who booked the job present. The estimate itself was also higher than I expected: $700, or about $550 if I signed up for an ongoing monthly “Safety and Saving Plan,” just to replace five existing bedroom outlets, with me supplying the new outlets. I decided not to move forward with the work. Based on this experience, even though prior work was good, I don’t plan to use Streb Electric again.