This business is Established — a decent presence with 208 reviews and a 4.4★ rating, though not yet among the top-ranked providers in this area.
208 reviews at 4.4★. Check recent reviews to assess current quality.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
The Benson Hotel truly became a home away from home while my son was in treatment at Children's Colorado Hospital. I don't know how to properly express gratitude for the kindness and support that they offered during this very difficult time. The management (Meredith and Brenna) were so helpful in making reservations for me to get me into a room that I could stay in through the duration of my son's treatment. Tyshea helped me track down an Amazon package that got delivered to the wrong building. Asha and Fern greeted me each morning, asking how my son was doing. Every staff member that we interacted with was so kind and thoughtful. The hotel suites are beautifully appointed and spacious, the bed was comfortable, and there was plenty of storage for our extended stay. The restaurant and bar were excellent, and I loved sitting in front of the big fireplaces in the lobby. It was easy to walk to and from the hospital - we also used Uber/Lyft quite a bit since my son wasn't allowed to walk. On one particularly difficult day, the staff noticed I was in tears and sent a bottle of wine to my room. A lovely hotel with people with truly wonderful hearts. Thank you from the bottom of my heart for taking care of us so well.
I absolutely LOVE this hotel!!!! It is so beautiful and everything was beautifully appointed!!! The artwork was just breathtaking!! The staff is incredible especially Amanda and MJ. At 4:30 in the morning, they were so kind to me even took me on a tour and let me tell you it was spectacular. No expense was spared. The owner of this Hotel did an outstanding job. Amanda and MAt 4:30 in the morning, they were so kind to me even took me on a tour and let me tell you it was spectacular. No expense was spared the owner of this hotel did an outstanding job. Amanda and MJ thank you for being so incredible and treating me like a guest in your home! I definitely will be returning
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I have so much gratitude for the staff and management at the Benson Hotel. They went above and beyond consistently while I had an extended stay there. They made me feel respected and safe. The hotel itself is incredibly well maintained and is very clean. I have environmental sensitivities and found staying here very safe and healing. Importantly, they are in close proximity to world class medical care in Aurora. I highly recommend a room with a Juliet balcony: the fresh air and sunlight into the room is luxurious! They have fresh flowers throughout the lobby that are refreshed weekly, which adds another layer of beauty and interest. The artwork in the hotel is also well curated and adds a lot of visual depth and vibrancy.
While the hotel itself is clean, nice and well-appointed, the service was a major letdown. Front desk staff, both shifts, were unhelpful and downright arrogant. The “complimentary” parking is a joke—after struggling with a broken QR code for 20 minutes, I was forced to pay for valet. Plus, the parking lot is a 10-minute walk away, something they fail to mention at booking. There’s also a sliding restroom door with a huge gap—no privacy at all. On top of that, I had issues with the internet and was given zero assistance. It’s a shame because the hotel has potential, but the poor service and lack of basic amenities left a bad taste.
I stayed here this past weekend but I frequently visit The Benson for leisure and it was STUNNING. The food at The Common Good is delicious! I’ve gone for breakfast, lunch and dinner and everything is always so appetizing! This is the best hidden gem in Aurora!