This business is Established — a decent presence with 716 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 716 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This hotel, has always been a very good hotel. However, After speaking with some of the hotel about improvements, they made for guest experience for an example brand new Wi-Fi services that works amazing, very clean lobby and entrance area that smells fantastic! Hampton Inn Blue Ash, also has really stepped up their breakfast from 6 AM – 10 AM, the rooms are very clean and organized and the staff is extremely friendly and helpful. They also offered tons of options, both food and drink in their sweet shop. This hotel did have some gym equipment issues, when it came to a couple treadmills and one of the bikes, but the hotel serviced all of their equipment and has everything up and running. The indoor pool area is great for the kids and is also nice for swimming laps or just relaxing. This hotel will always be a safe and go to choice in the future! Thank you
This is the most pathetic hotel i’ve ever stayed at. The staff was so unaccommodating. Our first room we stayed at had an air conditioner that sounded like a lawn mover. We then asked for a new room, the AC was broken there as well after they told us it worked. They ghosted us our entire stay, claiming we would get a call which was never received. The beds also have no blankets, only sheets. Stains were frequent around the hotel and in the rooms. The soft water was gross. Overall, save your time and money and don’t stay here. I would rate this place 0 stars if possible.
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We were in Blue Ash for a soccer tournament and stayed here for the weekend. Location convenient to the soccer fields, retail and restaurants. Service- minimal. Inquired of the front desk staff as to good places to eat…response- it’s my first day I don’t know of any. We arrived early and called in advance to see if our room was ready- opened door and room was not ready. Second room was ready however- the bathroom vanity lot was burned out. Sink faucet was loose, bathroom door handle loose and 1 roll of toilet paper present. Inquired of front desk staff as to having these issues remedied- maintenance isn’t available on weekends. This hotel offers a clean, safe place to stay over night but don’t expect exceptional service. Sammy’s right next door offers outstanding service, burgers and brews.
This Hotel seriously needs to change out its old ac units ..... you cannot switch the units off ...... so they turn on many times per evening and it sounds like an old generator starting up. As such very little sleep! Otherwise they could be a great hotel to visit.
This place is a dump. AC the first room sounded like a lawnmower. We switched rooms, they said the AC worked. It did not. Their 'blanket' is an empty duvet with no filling, so effectively its an extra sheet. I had to explain the difference between a sheet and blanket to the front desk for 10 minutes, and they finally gave me an extra bed padding which was good enough. They consistently ghosted me and were unresponsive to getting the ACs fixed.