Holiday Inn Express Toledo-Oregon by IHG

I have stayed at this hotel many times in the past. It is not what it use to be. I asked for a water but was told they do not hand out water. When I came here before not only did they provide water but also warm cookies. They so have items you may have forgot like tooth paste. I guess that is the cost of inflation. The front desk attendant was not very helpful, she was more interested in what was on her cell phone. Every time I stopped at the front desk she was on here phone. The room was nice and clean, maybe even updated. The shower was nice. The TV was small and not much for channels. I ended up watching something on my laptop. No coffee pot or anything to heat water in the room. The fitness center is really small with limited items to use. I enjoyed a swim in the pool.

This has been the absolute worst stay I've had in a hotel since 2020. My son and I stayed for travel Ball. The first error was we made our reservation online, when we checked in at the front desk, we were also charged. We were staying 2 nights, and double charged accidentally. The lady working the front desk apologized and owner it was her mistake, she said she didn't realize we already paid online. I understand. The issue is, now my money is tied up, over $340 until whenever I get it back. I own my own business and was needing to get work done reaching out to clients and creating estimates. The Internet is not properly working, constantly disconnecting, I called down the first night and was told it should be working without issue. I wasn't able to get anything done until late at night probably when everyone else was done with devices. Problem? I had to be up at 5 am to get ready for travel Ball. The second evening I returned to our room only to discover the key card wasn't working. I went downstairs and no one was available for at least a half hour. When she returned, no smile, no apology, I was the obvious inconvenience. She said, well, no, it was cleared out, you're staying for two night? " Um, yes, but I was charged for 4 nights" She had to issue a new key card. I get back to the room a second night, still no access to functional internet I'm stressing out because I need to contact my customers and I can't do it and send files through my phone. No apologies, no contact from a property manager,no money returned to my account. I was the only one that happened to either, at least three others from our team are still waiting for refunds, and whoever else checked in during those hours on May 1st,2026. The positive? Rooms are clean, breakfast was good. If you need reliable Internet, this is not the place for you. The lack of wanting to fix an issue and reassurance that you will have your money refunded promptly before leaving the state, is lacking, especially from management. I've received no internet billing statement showing me this, no phone call,nothing.