Rock Electric

We've used Rock Electric for two big projects so far - two years ago they ran Ethernet through the entire house, and just this week they installed a battery backup system for us. Both times, everyone involved was very professional, happy to explain all the options and details of how things work, and communicative about what the status of the project was throughout the process. And both times, the end result has been extremely high quality! Big shoutout to the team from this most recent project - Aaron, Angel, Ben, Jacob, and Ace, thanks for your great work!

I hired Rock Electric in April 2026 for a residential electrical job after being provided an estimate that included $350/hour for two technicians, plus $125 travel time with a 2-hour minimum, and an additional hour billed at $350. Only one technician, Don, actually performed work onsite. According to office manager Jacob, the second technician, Ace, was "running errands" and picking up supplies. The materials list consisted of 24 feet of #2 THHN, 12 feet of #4 THHN, and two switches. I was billed a flat $250 for materials with no breakdown whatsoever of what any of the items actually cost. What makes this even more frustrating is that the job had been scheduled three weeks in advance, yet Rock Electric still claimed they needed a technician running around at $150/hour to retrieve these basic materials. The scope of work included replacing conductors from strike to meter line side, troubleshooting the front porch light, replacing a bathroom outlet, troubleshooting an office light fixture/switch, and installing Ring doorbell transformer wiring. Not all of the work was even completed. The bathroom outlet replacement was never done, and although the Ring doorbell was connected to existing wiring, it still does not function properly and required further investigation. The job also required a disconnect/reconnect from Puget Sound Energy. Rock Electric charged me $890.63 including tax for this service, while the actual charge from Puget Sound Energy to Rock Electric was $595.95 including tax. When questioned about the difference, Rock Electric claimed that Puget Sound Energy rates "change daily," so they charge a set rate. This was never disclosed in the estimate. I requested a refund for the cost of the second technician who never actually worked onsite, as well as for the difference between what Rock Electric charged me for the disconnect/reconnect and what Puget Sound Energy actually charged them. Instead of addressing the concerns directly, Rock Electric responded with a mock invoice attempting to justify the charges and argue that using one technician supposedly would have cost even more than the two-technician rate. Their general manager Ben also left a voicemail trying to re-explain everything, but there is no reasonable explanation for charging $350/hour for two technicians while only providing one onsite, or for heavily marking up a third-party utility service they didn't even perform.