This business is Established — a decent presence with 399 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
399 reviews at 4.0★. Check recent reviews to assess current quality.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Early reviews reflect a team building a positive reputation.
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Beware of this dirty Horror of a hotel! I stayed at Extended Stay America in Maumee, Ohio for a month due to my work. The location was good and convenient. The hotel looked great in the website and online. It is A very different and sad experience when you go there. The place is filthy and unkept. I complained but nothing was done. I had to purchase my own cleaning supplies. The bathroom sink was clogged and after five (5) separate complaints, including a discussion with the manager, over weeks they finally unclogged it. The air-conditioning leaked into the carpet which made a mildew mold smell, which I told them about and they never fixed. Flying bugs throughout and strung out people outside smoking at all hours. Dogs barking all night and one night of alarms evacuating and no explanation! Trash in the hallways was a daily experience. I walked past a dirty q-tip on the floor for three weeks as they never vacuumed. It appears they never really clean. It could be a nice place, but the management does little to nothing to make this hotel livable. It was not a good experience and the management and staff should all be replaced. Beware of this dirty place. Although my reservation contract stated no refund I still ended up leaving early to another hotel during the last week. It was too gross with the smells of mildew and the dirt
Don't stay here. This place was disgusting. My job booked this hotel and I have told them to never have anyone from our company to stay here ever again. Started at check in the lady didn't know how to check in due to being a CLC. Next sent me to a room that was not cleaned. Go back to tell about the issue and gave me another room it's filthy. Bathroom wasn't clean floor wasn't swept, one pillow on the bed. Go back to the front desk asked for another pillow they have none, asked to have housekeeping come vacuum my room nobody is there. The lady at the front desk let me use the vacuum to sweep my own room cause no other rooms available. Plus, her daughter was here with her helping out she was probably 13. The next night I come back from working 12 hrs and listen to a dog bark for 2 hrs from around 11pm to 1 am. Go to the front desk to tell them about it. The lady at the front desk knew exactly what room it is so I'm sure they have had other complaints. The lady who had the dog was in the lobby bringing her groceries in a 1am and said she be upstairs to calm the dog down in a few minutes. Next few night same thing. They had left and dog was barking again. Mind you it's still 12 am at night and their roon is 3 rooms down from me. Go down to front desk ask them can they come and talk to the people to stop the dog from barking. Lady at front desk came to their room heard it and said they just left I will talk to them upon arriving back. This is unacceptable to me. My last night here now and no power in the whole hotel. This place is a joke. Poor management, needs to hire suitable staff or at least train the ones properly to do their jobs. I understand being short staffed or whatever but people come to stay at a hotel due to many reasons. When you walk into a hotel lobby the floors should be swept and floors should be mopped and look nice to appease the eye. Not filthy, and maybe some air freshener to make it smell better. I would not recommend to stay here whatsoever not even for a quick stay. I also, don't want a reply that says I'm sorry about your uncomfortable stay. Do something to clean it up or close it down.
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Was extremely filthy. Beyond dirty. 1st room we got the bed had been used. The woman at the desk was very nice and did give us another room, it was very dirty, beer can on night stand, trash on floor of bathroom crud all over the sticky floor. No garbage can, tv didn't work, dirty fridge. I am not a picky person at all, used to camping out alot, but this was not good. Carpets in hallway filthy. Gross. Hair, qtips, wrappers, popsicle sticks, etc in hallway. At best there was no sign of bedbugs in our 2nd room. Had to pay extra for our dog to stay for extra cleaning....kinda funny. Hope they find the help they need and better vacuum cleaners , it could be a really nice place to stay. We can't recommend this place if ur traveling. Best of luck in the future.
Malissa is extremely nice , She goes extra mile to help her guests, she is very friendly, helpful and she have all the qualities. I recommend the company to promote her to the manager. I give her 10 star not five , five stars will be too low for her , Malissa thank you very much for all the help you are great. Thank you. About the hotel room # 110 was horrible and you can see the complaints listed bellow. I didn’t expect this type of room. . I even talk to the manager and he didn’t do anything to help me and my family. It is really sad . This is the worse experience I have to stay here . complaints about the hotel (1) No hot water in the sink and showers (2) water don’t drain in the sink and bathtub (3) Toilet seat moves left and right (4) Bathroom light is very dark (5) Toilet door is tight and noisy, if someone sleeping wakes up by the bathroom door noise (6) need room service please. (7) the way TV is sitting in the stand might fall down anytime and guests will not be responsible for it. (8) There is no Blankets and they are very thin and it doesn’t protect from cold . (9) Beds are not very comfortable. (10) My son didn’t sleep entire knits because of the bed (11) can you please give us another room where we can sleep peacefully. (11) peoples are walking on the top floor like roller coaster , can hear every step they are walking.
Very disappointing experience. My family of four stayed here on May 16–17. We specifically booked this hotel because breakfast was advertised as being included. Unfortunately, the “breakfast” consisted of coffee, packaged muffins, and granola bars. Calling this a breakfast is misleading and honestly quite disappointing. The problems continued when we arrived at our room. Despite booking for four guests, only one bed had been prepared. We had to request additional bedding, and the room contained only three pillows. When I asked for an extra pillow, I was told the hotel had no additional pillows available. The room was also not particularly clean upon arrival, which further added to our disappointment. The front desk acknowledged the issues and promised a refund. At checkout, I was given the manager’s contact information for follow-up. When I called a week later, I was assured that the refund had been processed and would arrive shortly. More than two weeks later, I am still waiting and have received no update. Mistakes can happen, but failing to provide accommodations for the number of guests booked, offering a misleading “included breakfast,” maintaining poor room standards, and then failing to follow through on a promised refund is unacceptable. I rarely leave negative reviews, but this experience fell well below reasonable expectations, and the lack of communication regarding the promised refund has only made matters worse.