This business has earned a Highly Trusted designation — 5.0★ across 1,011 reviews signals an exceptional and consistent track record.
Strong long-term review history with 1,011 reviews and a 5.0★ average signals reliable, consistent service.
Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 7:00 AM – 4:00 PM
Sunday: 8:00 AM – 4:00 PM
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We recently had a full replacement AC system installed, and the experience was outstanding. Kevin and Elisio were true professionals—efficient, skilled, respectful of our home, and meticulous in their work. Project leader Daniel coordinated everything flawlessly with clear communication and expertise. The team delivered top-quality results on time. Highly recommend—exceptional service from start to finish!
We returned to Phoenix in June, from a road trip to Idaho, and discovered our AC unit had given up. Walked in the door at 7pm on a Wednesday night, and it was 94 inside. We had called on Reliance before for maintenance on our old AC unit. They have always been up-front, honest, and super helpful at the same time. Expecting little to happen until after the weekend, we were blown away when they sent their top Tech (Ansel) early the NEXT MORNING to try to breathe life into our old unit. He showed me the cooked parts and presented estimated costs for repairs, verses replacement. We had questions, so Daniel (sales rep.) drove to our home later THE SAME MORNING, and met with us to help us know actual costs to repair or replace and all the options. He was not pushy at all, and didn’t candy coat anything! The honest report helped us more than I can say. We decided to replace the unit, and THE NEXT morning, Daniel had a crane and a crew there to install a beauty of a unit (at a healthy price, but totally fair - we compared several companies). The work was exceptionally clean, fast and thorough. They threw in several extras at no charge which made the deal that much sweeter for us. The warranty is amazing, and we got a free maintenance and labor check, good for a year. The house is so comfortable now, and the unit is crazy quiet. Should have done this five years ago. Five stars plus, for these guys! We highly recommend them! BL
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Raul was wonderful! He explained everything in detail, provided clear evidence of the concerns, and fixed what needed immediate attention. He also helped me prioritize upcoming issues, itemizing everything and discussing the facts so I could make the best decision for my situation. There was no high-pressure sales approach—just solid, honest advice. I highly recommend this company; they hire technicians with real integrity, which reflects well on the company as a whole. Highly recommend!
Been using Reliance for many years and always satisfied with their service. They are professional and on time! They leave the job site immaculate. Their technicians are respectful and go out of their way to carefully explain all aspects of the job. Dylan came out today and we are very impressed with him! Job well done Dylan!
Fantastic service, not only on the install but on a warranty follow-up 10 months later. Called to report the unit not working at 12:36, got the ‘tech on the way’ message at 12:50, and at 1:12 he called from the roof to report that he had replaced a bad capacitor and that everything was done. The response and fix were so fast that it never got above 79 in the house. Great people to work with.