Guardian Roofing, Gutters & Insulation

The finished roof looks rough, some areas now collect water, and our concerns were never resolved — on top of contract and communication issues that felt very unprofessional for a $6,000 job. — We hired Guardian Roofing to fix an active leak above our dining room. The salesperson told us the job would include replacing the plywood on that roof section and installing a gutter downspout extension. We paid a $2,000 deposit on the spot. The contract was signed electronically, but we didn’t receive a copy for five days, despite being told it would be sent right away. During that time, the salesperson became unresponsive, and when we called the office, they initially had no record of our contract or deposit, which was extremely worrying. After the work was completed, we saw that the finish quality looked rough and that water was beginning to pool in several areas. Photos of the repair process clearly showed that only part of the plywood had been replaced, even though we had been told the full section would be addressed. When we raised these issues, the company pointed to the delayed contract copy — relying on wording that was incomplete or vague — to justify doing less than what had originally been described to us. Only after we pushed back, and the original salesperson acknowledged what he had said, did the company agree to install the gutter extension at no extra cost. Still, the whole process felt disorganized and unclear. The job required three separate visits, and even then, our main concerns with the finished work were never addressed. The seams and vent patches look very rough, with heavy, uneven adhesive that is clearly visible from inside our home and from our neighbor’s property. In several spots, rainwater now collects instead of draining properly. When we brought this up, we were told the work met their standards and, in their words, “we are not decorators,” and the discussion kept shifting to explanations about torch-down roofing instead of the quality of the workmanship. Overall, between the rough finish, water pooling, contract confusion, and communication issues, we walked away disappointed as customers. What we were hoping for was simply a properly finished repair that looked professional, worked reliably, and didn’t draw attention from neighbors or our HOA. Despite repeatedly raising our concerns, the finish and drainage issues were never resolved, and the overall process felt unclear and disorganized. Based on our experience, I would encourage future customers to read reviews across multiple platforms and make sure expectations about both scope and finish quality are clearly aligned before committing.