Apex Clean Air AC & Heating Repair

Had a good experience with Apex installing a heat pump with ductless headers. Sales guy Seth was knowledgeable and explained things well. He worked with me through some various options. The install guys, Michael and Alexis, were fantastic. They nailed a tricky install in our finished attic. They also worked with me to install a header around a built in cat tower, which I’d previously expected to remove. That was a pleasant surprise made possible by Michael and Alexis’ patience and creativity. The system works great and has left some very happy pets and people in this house.

UPDATE: Britny from customer service reached out and was very helpful and offered to send out one of their best guys to re-clean the ducts. Frank came out and did a much more thorough job. He pulled out multiple large items with his bare hands that had been missed by the first cleaning. He then proceeded to re-clean all ducts. I included a few more before and after photos that show how much was missed on the first cleaning that Frank was able to fix. Original review: We used a Groupon for duct cleaning, and had to wait a month for our appointment, which was rescheduled the day before service was scheduled. We were able to be seen last minute, which we were (at the time) grateful for. When the technician arrived, he attempted to upsell us on a new air filter and a disinfecting spray. We declined and he got to work. Upon receiving our “after” photos, we could clearly see dirt, debris, and some larger items left in the vent (left by previous tenants), including an electrical faceplate, credit card, phone pop socket, and door stop. All items were easily removed by hand and shows some lines were not even attempted to be cleaned. We’re fortunate we only paid for a Groupon and not the full price, but even the little bit we spent on the Groupon was a waste of money.