This business is Trusted — customers consistently rate it 4.9★ across 1,010 reviews, indicating reliable, quality service.
Strong long-term review history with 1,010 reviews and a 4.9★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Sometime last fall the air conditioning went out at the house I manage. I had been using Williams Comfort Air for almost 2 years for inspections and to fix small items here and there. This time, the owner, when faced with paying for a fix or a whole new system chose to go with a whole new system. They spoke to the sales team at Williams Comfort Air and were sold a $15,000 2 ton unit. Once installed we had about 2 weeks left in the hot season. During these 2 weeks, the system couldn't keep up with the heat unlike the old unit. Also, there was a lot of moisture on the air handler inside the house. On about 3 different occasions repairmen came to the house and checked the system and could not find anything wrong with its operation. However, the third tech caught something no one else did. The unit that was replaced was a 3 ton unit, not a 2 ton unit. I was told their specialist would come out and check the houses’ efficiency to see what the issues were. We were told that the attack needed more insulation, the vents in the basement needed to be sealed off, and that we should put a dehumidifier in the room where the air handler is located. The tech and I spoke about the 2 ton and 3 ton unit and I was told that the newer air condition unit technology was why the 2 ton machine was installed for our house. I was told to make the changes and if that doesn't work, we should update the ductwork. I spoke with the manager of the company and was told if they were to replace the unit with a 3 ton, they would not be able to warrant their work because it goes against what they recommended. With reluctance, the owner decided to go ahead and add the insulation and block off the vents going to the basement. Also, a dehumidifier was put in the air handler room. At this point we had only a few days to test the changes out to see if the 2 ton would work better. However, we only had one day to run the unit as the temperatures outside were getting cooler. Wasn't sure it fixed anything except the dehumidifier did decrease some of the moisture, but there was still some water pooling on the air handler. I decided to do my own research online and found that a 2.5 to 3 ton unit should be used with the size of the house. I also spoke to 2 different techs from other companies and they told me the unit should be replaced with a 3 ton unit if that was what was there before. I spoke with the manager again and we agreed to speak again about it in the summer of 2026 when the unit could be tested again. Now in 2026, the unit couldn't keep up at all. Finally, the owner said they wanted the 3 ton installed and the manager complied. However, the owner had to sign off that it was against Williams Comfort Air's recommendation to do so and the owner had to sign a document that will not hold Williams Comfort Air to any warranty work on the unit if it fails. The 3 ton unit has been up and running for about 2 weeks. It works perfectly cooling the house to the temperature we set just like the original unit that had to be replaced. The moisture is now completely gone. I can't help speculating that somewhere along the way, the salesperson dropped the ball and got the wrong measurements to the house and just sold the 2 ton without confirming the size required to cool this house. Then, Williams Comfort Air did not want to go through the trouble to replace it with the 3 ton. Now, I do agree the house attic needed new insulation and has helped the situation to a degree, but in the end, I believe the 3 ton unit was what was needed for this house the whole time. Therefore, even though all the techs were trying to help and were friendly, I will not use Williams Comfort Air again nor would I recommend them to friends, neighbors, or anybody that asks about their service.
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We have used Williams for our HVAC maintenance and service. The team members communicate very well and are very professional. There services are reasonably priced and the service it top tier. I highly recommend them for your heating and air conditioning needs.
I am having a new vent fan put in and so far everything has been wonderful! We have Tyler Stumpf as our technician, he's very knowledgeable and answered all my questions. Also very respectful and told no lies. I know exactly what to expect when they come!! Thanks Tyler! And thanks Williams Comfort Air!
We recently had an AC moisture leak issue with our AC system and contacted Williams Comfort. Roger Elkins quickly diagnosed the problem and thoroughly explained our options. Shortly afterward, Mike Freeh met with us, answered all of our questions, and helped us select the right replacement system without any pressure. From start to finish, the experience was outstanding. Roger and Mike were friendly, professional, and incredibly knowledgeable. The installation was priced very fairly, and we felt confident every step of the way. If you’re looking for an HVAC company you can trust, I highly recommend Williams Comfort.
Edited: Willliams Comfort did reaxh out to resolve the issue with the unit and offered us a full year of checkups for free. I am happy with the resolution thus far. This review is not only for the technician. It is also for Williams Comfort and the service we've received overall. We had a new unit installed in May 2022. The installers assured us that the pad would even out despite how uneven it was and the large mound of dirt piled in the center. It never did. They also had to return to change the wiring as they had installed the control pad wrong. At every visit, we asked them to check the outside unit as it was not level and getting worse. Every 6 months, we were told it was fine even though it was leaning considerably. At our most recent visit, the unit was leaning 30%. We asked the technician to look at it and to our shock, now it needed to be leveled and it was going to cost us $500. The unit was never level and was never corrected despite our repeated requests. The technician repeatedly pushed services we did not need or want. Tried to force his way into the attic to do an air quality check. Went on and on about using the wrong filter despite that being the filter every tech before had told us to use. He tested the static pressure on the filter we had at 1.9. Then proceeded to change out the old one which was clean with the new one we provided, which was the same kind. The static pressure was then 0.7. He went on and on about the filter being better to which we said the filter we gave you that is the the exact same one. Funny how quickly he backed down and the old filter disappeared. Fast forward, we refused to pay the $500 to have the unit leveled as it hasn't been level since we had it installed and Williams Comfort Air never corrected. We contacted a customer service manager, who was rude and condescending and assured us in perfect mansplaining terms complete with interruptions that there is no such thing as a self-leveling pad and pads don't self level. If that is the case, his tech shouldn't have said it would level or he should have installed it level to start with and not on a huge mound of dirt in the center of the pad. The manager, Max, said he needed to call us back after he checked the paperwork. He has not. I would not recommend Williams Comfort Air. They installed a unit incorrectly and won't stand behind and correct their work. They used to good, but every technician gives you different advice and tries to upsell expensive products that are totally unnecessary. I'll be canceling my monthly HVAC and plumbing service contract and pursuing corrective action in the meantime.