The Portland Clinic-South

Provider cancelled after a year wait, then told me to wait another year… I’m sharing this to help others set expectations and to encourage the clinic to address what feels like a serious access issue. October 2024 I scheduled a new patient appointment with Dr. Tara Heeney at The Portland Clinic for January 20, 2026. I was surprised that the wait was over a year, but I understand that primary care providers are overworked, so I accepted it and planned accordingly. On the morning of my appointment, I received a call informing me that the visit was being canceled because Dr. Heeney was out sick. That part is understandable- providers are human. What was not reasonable was what followed. When I asked about rescheduling, I was told the next available appointment was February 2027- more than another year away. There was no flexibility offered, no alternative provider suggested, and no attempt to prioritize patients whose appointments were canceled by the clinic after already waiting over a year. If a clinic cannot reasonably accommodate patients it cancels on, especially new patients who have waited this long, it raises serious concerns about capacity and responsibility. At that point, continuing to accept new patients feels irresponsible.  I didn’t make a back up appointment with a different provider, but based on other reviews of this clinic, looks like that wouldn’t have be a bad idea. I hope The Portland Clinic takes a hard look at scheduling practices, cancellation protocols, and patient access. A canceled appointment after a year-long wait should come with meaningful options - not another year in limbo. Anyone else have this experience or a provider they’d love to recommend?