This business is Trusted — customers consistently rate it 4.6★ across 905 reviews, indicating reliable, quality service.
Strong long-term review history with 905 reviews and a 4.6★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We just had our wedding at Glidden House this past weekend and it was absolutely amazing. The hotel is so beautiful and the grounds are well maintained. The staff is very kind and accommodating. From start to finish, they were on top of everything. Special shout out to their event coordinator, Anna, who helped make everything seamless and made our day flawless. Can’t wait to come back!
This hotel exceeded my expectations! The location was perfect, with so many restaurants, shops, and attractions within walking distance. The service was excellent, and everyone was incredibly friendly and welcoming from the moment we arrived. The rooms were comfortable, spotless, and you could tell they pay attention to every detail. Everything was fresh and well maintained, right down to the shower curtains. The complimentary breakfast had a great variety of options. I would definitely recommend staying here. The staff went above and beyond to make us feel welcome, and this hotel truly deserves more than five stars.
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Lovely old mansion, quiet, well staffed and very clean. Within walking distance of the Cleveland Botanical Gardens and the Art Museum. We liked the in-hotel bar, set up with sofas & chairs, as well as typical bar seating. Breakfast was served in 2 lovely rooms. Plenty to eat, but the buffet was heavy on the carbs and the temperature of the "hot" foods (eggs, sausage, & fried potatoes) was not maintained.
We had a wonderful experience with this venue for our daughter's wedding. The entre setting is very classy, which created a beautiful atmosphere for our guests. From the very beginning, the team was attentive, personable, and incredibly easy to work with. Communication was smooth throughout the planning process, and they were accommodating and collaborative every step of the way. We also appreciated how seamlessly they coordinated with their preferred outside vendors—that partnership really contributed to a smooth and successful event. A special thank you to Anna, our onsite specialist, the day of the event. She made us feel completely at ease— she was trustworthy, capable, and always available when we needed her. She handled a few unforeseen situations discreetly and professionally, ensuring everything stayed on track. It truly felt like we were in very good hands. Overall, we highly recommend this venue for anyone looking for a well-run, elegant space with a team that genuinely cares about delivering a great experience.
What a beautiful historic home turned hotel. The building itself is beautiful with lots of woodwork and little details everywhere. Very helpful and friendly staff. Our room was comfortable, very clean, with simple, stylish decor. Parking was easy and the location can't be beat. Definitely will stay again and would highly recommend.