This business is Trusted — customers consistently rate it 4.5★ across 2,491 reviews, indicating reliable, quality service.
Strong long-term review history with 2,491 reviews and a 4.5★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Absolutely our favorite vacation spot! We so enjoyed our stay at Shutters on the Beach. It is top notch. All of the staff is courteous and friendly. They will remember who you are and they take very good care of you. The rooms are beautiful, very clean and spacious. A big thank you to Jonathan the concierge who was full of knowledge and so very helpful. Mark the bellman was also very helpful. If you are looking for somewhere to go in the Santa Monica area be sure to visit Shutters on the Beach and their restaurants and bars. You will not be disappointed.
Outstanding! I finished a bike ride along Route 66 so it was great to walk 1/2mile to Shutters. There are plenty of food options in the area but the hotel restaurant serves light appetizers and drinks in the lobby (in addition to regular service). The front desk staff was so sweet. I needed to shower after I finished my ride but my husband hadn't arrived yet so they let me use the spa showers. The pool is heated which was great for the kids. It was exceptional to be so close to the beach, we were able to wander and play in the morning before any one else was there. Rooms had all the necessities and were comfortable and quiet. I'd definitely stay there anytime I'm in the area!
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Sat down at the bar today around 1pm, while we waited for our table and we were completely ignored by the bar tender. 2 other customers walked up to the bar and the bartender took their orders and made their drinks and still never acknowledged us. 10 minutes in of being grossly neglected by the bartender our table was ready. Or server, Alex was amazing and the food was delicious!! Too bad such a lousy bartender is working at such a lovely place
absolutely fabulous hotel! Everything about this hotel screams luxury, the food, the ambience, the views the suite that I’m in right now just and let me also add the staff at the front desk and throughout the hotel are absolutely wonderful!
Everyone here actually cares; valet and from being walked to your destination wasn’t a burden. The management team has definitely influenced a high level of excellence here. Not easy to say in 2025 that customer or premium service exists anymore. Almost missed the valet in the front since it’s tiny, but inside pretty cozy and the employees made up the difference in atmosphere/welcoming.