This business is Established — a decent presence with 1,126 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
1,126 reviews at 4.0★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This hotel has mixed reviews so I was a little nervous to stay but moved forward b/c of it's convenient location to the Fox Theater (I was in town to officiate my nephew's wedding), price & brand (I'm a long time Hyatt Rewards member). This Hyatt Place did not disappoint! As a downtown Atlanta hotel with limited space, they make the most of the common areas which were clean & inviting. The staff were friendly, welcoming & responsive to my questions & needs. Paid parking was behind a locked gate and I felt the security was well worth the fee. Our room was surprisingly spacious, very clean (nothing turned up when I wiped down surfaces) & even included a bonus microwave! There is a significant homeless population downtown but I never observed anyone loitering around the hotel. My wife & I felt safe throughout our stay & would gladly return. Our only request is to please upgrade/expand the fitness center! Very small space with only 4 pieces of equipment.
Attended a conference and needed a last night "add-on" as the primary hotel was SOLD out. I have chosen Hyatt Place many times before due to their cleanliness, standard room layout, nicely updated features, pleasant staff. This hotel was dingy, filthy, uninviting - ridiculous, given the $200+ rate (convention time). The windows allowed drafty air - hotel staff moved me to another room which was a bit less drafty. All rooms at the side of the bar will be exposed to loud music, way beyond midnight. It was kind of the night staff member to offer me earplugs and/ or a glass of wine. Definitely would NOT stay here again. Check-in staff was friendly, check-out staff member was unfriendly and rude. I definitely would not stay again.
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I can’t say enough about how great this hotel and conference center were. My room was spacious, comfortable and clean. The staff were always helpful, friendly and professional. All my needs were met. The location was fantastic. The price was in line with what one would expect from a higher end hotel like a Hyatt.
This hotel is perfect for those who want to make the most of their resort without needing a luxury (which is offered in most hotels in downtown Atlanta). It offers rare benefits at a resonable price, in particular a bigger selection of breakfast meals, stylish rooms and furniture, and safe air conditioning. As a bonus, our family received a rare discount for booking this hotel on New Year's day. Overall, this hotel is recommendable, especially during holidays and special occasions.
My companion and I were each charged six separate times on our cards. On top of that, we were both charged a $35 parking fee even though we only had one vehicle. I do not believe this was an isolated mistake, since both of us were double charged for the room and had additional unauthorized charges that were only removed after we complained. The room was supposed to cost $120 for the night, yet we were charged over $200. I strongly recommend avoiding this hotel.