Novant Health Carolina Family Physicians

I recently switched providers after leaving a different Novant Health, where my previous experience felt unfriendly and very robotic. I’m so glad I made the change. From the moment I walked in, this new practice made me feel genuinely comfortable, welcomed, and heard. I have a complicated history with body dysmorphia, so I asked not to be weighed during intake since this was simply an appointment to establish care. At my prior office, that request was met with eye-rolling and an attitude that made me feel like an inconvenience. Here, it was handled with kindness and complete understanding — no judgment, no awkwardness, just respect. My doctor, Dr. Whitesides, was incredibly friendly and personable. The entire visit felt human rather than transactional. It’s hard to put into words how refreshing it was to feel so comfortable in a medical setting. I’m truly grateful to have found a provider who leads with compassion, and I would absolutely recommend this practice to anyone looking for care that actually feels like care.

I am writing this review to express my complete dissatisfaction with the care received during my visits on 10/22/2025 and 10/24/2025. Despite explicitly detailing my extensive history of recurrent strep throat, my initial symptoms were dismissed, and I was only given basic paneling. On the first visit, I was incorrectly diagnosed with a cold and prescribed a nasal spray for a symptom I did not have. My request for more comprehensive testing on the second visit was initially discouraged, and when testing was completed, no further diagnostics were offered despite my worsening condition. I sought a second opinion immediately, where I was correctly diagnosed and prescribed appropriate medication, leading to significant improvement within one day. I had to pay for two unnecessary and diagnostically deficient visits out-of-pocket. This delay in appropriate care is unacceptable. I will not be returning to your location and will be advising my family and associates to seek care elsewhere. If you value your health, time and money I would not recommend this clinic. The reception team is very polite though I will add.