This business is Established — a decent presence with 1,246 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,246 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We attend an annual show at the Expo/ fairgrounds, and have been staying at the Fairfield by Marriot OSU for a number of years. Its a short trip between the two locations. We find it clean, comfortable, quiet, and feel safer than other areas. The breakfast is your typical price inclusive hotel breakfast. However, the staff keeps it well stocked, clean, and maintained, during this busy event weekend. This year, there was an issue with our assigned room. We found It had not been serviced by housekeeping, and was not ready for our stay. Paul, the front desk man immediately took care of our situation at a very busy time, as the hotel was sold out for the events there. I couldnt be more pleased with the way our problem was quickly handled. I will continue to make this my hotel of choice during my annual trip to Columbus.
This hotel is reliably clean, comfortable and quiet. We’ve stayed here before and found it to be wonderful on two legs of our current road trip. We even had a dog with us and they were accommodating. This time we visited the pool and hot tub, which was small but clean and inviting. It’s located next to the gym, also small but very functional. The hot tub was good sized and didn’t leave us feeling slimy, like some hot tubs do. Breakfast was the best in our trip with options like sausage biscuit sandwich, waffles, hot scrambled eggs, yogurt and fruit. One request: married folks would love a bedside table on both sides in the bed.
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To all my OCD bag lady’s we need to add those extra large ziplock bags to our long list of items to bring on vacation. We stayed in room 133. I found a bed bug. I understand that is a risk we all run staying in hotels, however there was absolutely no sense of urgency from any of the staff. The woman working the front desk was nice enough/professional, but I just hope she does not check anyone else into that room. There’s a significant level of training that needs to happen. They didn’t have any type of ziplock bags for us to put our clothes in to make sure we try and contain a problem that came from the property. The hotel seemed very full with groups traveling. The housekeeper who came to my room and the male maintenance staff who happened to be in the hallway didn’t know what a bed bug was, granted there was a language barrier, but if you work in hotels and there are two words you know in English , they should be BED BUG. Other than the bed bug, the hotel was clean and easy to navigate. Check in was easy. We are vegan so we never expect breakfast to be worth a damn. It would be nice if they at least had nuts or fruit, but maybe the large groups came and took them all. If the quality of the bed is important to you, you may want to reconsider. Pillows are too soft. Bed is too low and we are short 5’4” and 5’7”. I’ve worked in hotels so I know how to check for bed bugs, but they use several layers of mattress protectors, so I could not get to the seems of the mattress. Thankfully we were only staying one night. Tread carefully.
Subject: Reconsideration of Shuttle Service Elimination As of July 1, 2026, the shuttle service at the hotel will be discontinued. As a corporate guest who stays at the property an average of 3 to 8 nights per month, and as someone who has directed countless company visitors and business associates to this hotel over the past three years, I wanted to share my perspective on this decision. The recent renovations and upgrades have certainly improved the property. However, the shuttle service has always been the primary differentiator that separated this hotel from similarly priced competitors in the market. The value of the shuttle extends far beyond a convenience amenity. For business travelers like myself, it eliminates the need to rent a vehicle in an unfamiliar city, reduces travel expenses, and allows valuable work time to continue while someone else handles transportation. For our company alone, that benefit has directly influenced our lodging decisions for years. More importantly, the service provides a critical resource for the surrounding medical community. The proximity to The Ohio State University, The Ohio State University Wexner Medical Center, and Riverside Methodist Hospital makes this hotel a temporary home for patients, families, physicians, nurses, and support staff. Over the years, I have met many of these guests while staying here. Their stories are unforgettable. Many are undergoing cancer treatments, recovering from heart procedures, or caring for loved ones facing significant medical challenges. For these individuals, transportation is not simply a convenience. It is an essential service. The alternative is often an Uber costing $18 to $40 round trip, multiple times per week, or a rental car that can easily exceed $70 per day before fuel and parking. Those costs add up quickly for families already carrying substantial medical and financial burdens. My concern is not that ownership lacks the right to make this decision. Every business must evaluate costs and profitability. My concern is that the analysis may not fully capture the revenue generated because of the shuttle service. The guests who choose this hotel specifically because transportation is available are likely invisible in a traditional expense review. Corporate travelers, hospital patients, family members, medical professionals, and visiting staff often select this property precisely because the shuttle eliminates transportation challenges. The question is not simply what the shuttle costs. The question is how much business the shuttle attracts, retains, and protects. I respectfully encourage ownership to revisit this decision and conduct a deeper analysis of the occupancy and loyalty generated by this service. If the shuttle is removed, this property becomes one of many hotel options in the area. With the shuttle, it remains uniquely positioned to serve both the business and medical communities surrounding Ohio State. I hope ownership will reconsider. Respectfully, Richard Hirsch Corporate Guest and Frequent Customer
I travel a lot for work and rarely leave negative reviews, but this place earned one. The hotel was completely overrun with a teenage baseball tournament while I was there. Kids were running up and down the hallways, yelling outside rooms, and taking over the pool area. The problem wasn’t that they were staying here. The problem was that the staff did absolutely nothing to manage it. It felt like the baseball tournament was the only group that mattered and every other guest was an afterthought. Unfortunately, that attitude seemed to carry through the entire property. The refrigerator in my room didn’t work for my entire stay. I reported it three separate times to three different employees. Nobody ever came to look at it. Nobody followed up. Nobody even acknowledged the issue. By the third report, it was obvious they had no intention of doing anything about it. On top of that, there isn’t even a microwave in the room. The breakfast is advertised as fresh, which is laughable. The first morning there was barely anything left by 8:00 AM even though breakfast runs until 9:00 AM. The days they did have food available, the “fresh” breakfast consisted of premade frozen items sealed in plastic bags a lady from the back brought out in a huge bowl and dumped into a warmer. That’s not fresh breakfast. It’s false advertising. Even the coffee was terrible. Lastly, a large portion of the parking lot is torn up for construction, except there doesn’t appear to be any construction actually happening. If I had the time to switch hotels during this business trip, I would have. Things break. Hotels get busy. What made this stay so frustrating was the complete lack of concern for anyone who wasn’t there for the baseball tournament.