This business is Trusted — customers consistently rate it 4.6★ across 1,200 reviews, indicating reliable, quality service.
Strong long-term review history with 1,200 reviews and a 4.6★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
My husband and I stayed here for a business. We were very impressed from check in to check out. Hotel clean, cozy, well-lit, stylish, and peaceful. Room was beautiful, especially the bathroom, positively breathtaking. Bed was comfortable. Bedding smelled crisp through the duration of our stay. Front desk staff are friendly and accommodating. We couldn't regulate the temperature in room so I asked for additional blankets. A few moments later, my request was right at my door. Blankets were still warm and fresh! Solved the issue LOL. The barn door as an entrance to the bathroom...very unique design. The view of the water fountain that also changes color at night, also a plus!
This should be the standard for all hotels! The staff is what makes it the most special but the atmosphere, walking trail out back, and location help. But back to the staff… The most friendly and attentive that you could ask for. The two women that have been on the bar for 4+ years are the best staff I have ever encountered, and I travel all year, all over, and for over a decade. The food is also a delicious TEN! Hats off to this hotel, but especially the staff!
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
I thoroughly enjoyed my stay here. The staff was friendly, and the accommodations felt both clean and new. The room was very spacious, and I really liked the layout -- my daughter and I were in the area for a college visit, and we never felt "on top of each other" the way you can feel in some hotels. The bar was also great and had live entertainment that provided some nice ambiance rather than being too loud or too much. I also give a thumbs up to the Executive Lounge with its selection of coffees, drinks, and snacks. I would recommend this place to anyone. A wonderful experience!
This hotel checks all the boxes. Plenty of parking, with free EV charging as well, if you need it. The rooms are up to date and stylish. Clean too. I found the front desk to be very warm and the location was close to a lot of restaurants, shopping and uptown Westerville. Being Platinum with Marriott we had access to the club lounge which was just ok (food-wise). I would definitely stay here again. Thank you to the kind staff!
The hotel was clean, beautiful and the staff was very friendly. There was such a fun vibe in the common area. It's hard to find a fun hotel anymore with dining, bar and a place to hang out. Our entire group had a great stay. We are back in the area next weekend and I wish we would have booked at The Renaissance again. .