This business is Established — a decent presence with 1,245 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,245 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I was a little skeptical of this hotel at first because I don't usually stay at Hilton hotels and there were a few recent negative reviews. However, I recently stayed here for 15 nights due to a work trip and loved it! The room was clean and well maintained. Even though we had a room facing the public transit lines and the interstate, the room itself was quiet. House keeping came regularly (every 2-3 days) to refresh towels and bedding. The bathroom was modern, spacious, and worked well for my 6ft 6in tall partner (which is great because most bathrooms usually dont work well for him!). The only negative I have (which is probably moreso a personal preference) is that the pillows were soft and flat. I would recommend bringing your own pillow if you can. The best part about the hotel was the rotating breakfast spread each morning! There was always a variety of options (usually meats and eggs) that changed every day. The other great thing about this hotel is how close it is the the Northgate Light Rail stop! Being able to use the public transit in Seattle and have it be 0.25 miles away from my hotel was awesome! I would absolutely stay here again!
My hotel options were quite limited when booking a last minute trip to Seattle so ended up here. It was a nice hotel that felt newer. There was plenty of parking in the garage. The breakfast was good and well stocked. You are pretty close to I5 so there is some noise from there but it wasn't terrible. It's located walking distance to a public transit depot which made getting downtown super easy! I had booked a room with a balcony but since my room faced the interstate I ended up not using it at all...
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We stayed for 5 nights. Easy commute to UDub by light rail train at Northgate station, hotel is just a few minutes walk from the station. Rooms was ready when we checked in, friendly and nice staffs at the front desk. Room was clean and towels changed daily . The lobby has complimentary coffee and tea 24/7. Hot breakfast was included from 6-9 on weekdays and 7-9 on weekends. Hotel has a gym and pool and a small business center room to use if needed. There are restaurants within walking distance.
Two issues on arrival made this stay fall well short of what was advertised. First, our assigned room had no functioning air conditioning. Maintenance was unavailable, and we had to be relocated. The front desk waived our parking fee as acknowledgment. Second, the Hotels.com listing photo (photo 21 of 47, labeled "Indoor pool") clearly shows a hot tub adjacent to the pool. The hotel's own hallway signage directs guests to "Pool & Spa." The hot tub is not temporarily out of service. It has been covered with a blue tarp, roped off with chain barriers, and filled with potted plants. It has been permanently converted. Hilton.com lists this as "temporarily closed," which does not accurately describe a permanent conversion. Hotels.com provided a $35 credit. Hilton corporate declined to offer any consideration. The property would not speak with the Hotels.com manager when contacted on my behalf. If you are booking here for the pool and spa, be aware that the spa no longer exists in any functional form.
I checked in on Hilton honors app and selected room 642 top floor so that we could have a quiet night sleep. The hotel changed the room from 642 to 408 without notifying us. When we asked for explanation they said it was not ready. Then why was it available for check in on the app? We checked into the assigned room 408. People above us were stomping for two hours at night that affected our sleep. We complained to front desk who did nothing about it. Walls are paper thin and sound insulation from floors above is terrible. This was precisely the reason why we booked top floor and checked into it using the app. Very disappointing stay at this Hampton inn.