This business is Trusted — customers consistently rate it 4.2★ across 14,612 reviews, indicating reliable, quality service.
Well-established with 14,612 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I had an excellent stay at the Atlanta Marriott Marquis while attending the Keller Williams Family Reunion 2026 convention. The hotel is absolutely impressive — from the iconic atrium design to the overall atmosphere and energy throughout the property. Everything was very well organized despite the large number of attendees in town. The staff was professional, welcoming, and always willing to help, which made the experience even better. My room was clean, comfortable, and perfect for relaxing after long convention days. The location was also very convenient, close to restaurants and downtown attractions. Overall, a fantastic experience for both business travel and events. I would definitely stay here again when visiting Atlanta.
I recently stayed at this hotel with a group for a conference and had a wonderful experience. The service was fabulous, everyone we interacted with was friendly, professional, and attentive. The hotel restaurants were delicious with top-notch service, and the unique architecture gave the property a memorable charm. Our room was clean and comfortable, making it easy to relax after long days. I will definitely be staying here again!!
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In March 2025, I took 30 students for an overnight trip for a school conference that they Hyatt Regency does a remarkable job hosting and coordinating for us. We were told check-in is at 4 PM, but our state director said due to the multitude of people visiting for the conference, check-in could be slightly delayed. So, I told my students we would kill time until 6:30 PM until we would eventually check-in together. Not only were our rooms not ready, we did not receive our first set of keys until 10 PM. We received 2 rooms' keys and had to split 30 people between two rooms. I called several times to the front desk to no avail. I was told at 10:30 PM and then at midnight that the cleaning staff were still preparing our rooms for us. AT MIDNIGHT????!!!! These reservations were created at or before February 4th, which was our deadline to have everything paid. One of our students who happened to be studying hospitality and event management for said conference called in and complained about non-compliance with the fire code due to 15 people per room. This is when the manager swiftly got involved and gave us our keys to the remaining rooms. Our students were able to sleep from 2 AM to 6 AM for the full amount of the room, which I feel is VERY unfair and not indicative of a full amount's worth of a one night hotel fee. We are approaching the conference yet again and are unfortunately assigned the Marriott Marquis, much to my dismay. I was hoping to be assigned the adjoining Hyatt Regency. I am not looking forward to this stay, especially when I am responsible for 30 students belonging to other families, and all of them have heard the horror stories of no sleep and no rooms of last year's nightmare.
I enjoyed my stay here. The architecture looked amazing which was great for some quick pictures (Hunger Games was filmed here). The rooms were comfortable and clean. The pool however, is closed at this time. But I asked for a complementary upgrade and they gave me a premium room on the top floor with floor to ceiling windows and an amazing view of downtown. The elevator ride to the top was quick and offered a great view of the hotel. Overall, the hotel was great.
Such a great place for a large conference! Amazing internal courtyard with glass elevators wisking you up... up... up... and away! Wonderful view from our 41st floor. My only drawback... very dated carpets. Excellently quick bell hops, valet, and concierge.