This business is Established — a decent presence with 3,090 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
3,090 reviews at 4.0★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I’ve stayed at the Hilton Chicago/Oak Lawn many times, and one of the reasons I always look forward to my visits is the outstanding airport shuttle service—especially when James Bellman is my driver. James is consistently friendly, professional, and genuinely kind. He always greets me by name, remembers me from previous visits, and makes every ride to and from the airport enjoyable with great conversation. It’s clear that he cares about the guests and takes pride in providing excellent service. Employees like James make a lasting impression and truly enhance the guest experience. He is an outstanding ambassador for the hotel, and I hope his hard work and dedication are recognized. Thank you, James, for always making my travels a little easier and a lot more pleasant!
James provided an outstanding shuttle experience from the airport to the hotel. He was professional, friendly, and incredibly helpful from start to finish. His knowledge of the area and willingness to answer questions made the ride both enjoyable and informative. He went above and beyond to ensure everything went smoothly and made me feel welcomed and comfortable. It’s clear that he takes pride in providing excellent customer service. I truly appreciate his kindness and professionalism and would be happy to ride with him again. Highly recommend James!
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Overall I wouldn't stay here again. I have $100 worth of charges for "gift shop" that I did not spend. ($20 @ 5 days). This is something you wouldn't see until after check out. Room service was not good, when they finally did answer the phone I ordered a simple "well done" burger and received rare. In my first stay, the water faucet wouldn't stop dripping, and the shower knobs were opposite, meaning hot knob poured cold water, vice versa. No self serve laundry on-site. No microwaves in rooms. Unclear communication with shuttle bus. Battery fob on my door died, had to wait for maintenance to fix, he was so polite and amazing... but front desk didn't offer any apology or anything for the inconvenience it caused me. I didn't feel acknowledged as a diamond member at all throughout the entire stay. The location is great! Most of the front desk staff was nice. The bed was comfortable . But I had more negative experience than positive. I don't recommend.
Great affordable hotel. Clean rooms, friendly staff, decent restaurant/bar. It’s a little out of the way but if you want to get into the city you can take the free shuttle to the train station and it takes about an hour to get the river north in total. James, the evening shuttle driver, is very nice and does his best to accommodate everyone’s needs.
My experience from start to finish was amazing. The customer service my family and I received during our stay was greatly appreciated as we were properly accommodated. James in particular left a lasting impressing upon my transit to Midway airport. As the shuttle driver, he and I made great conversation during the drive. I felt at ease and comfortable knowing my departure was safely executed. Thank you all to the staff!!