This business is Trusted — customers consistently rate it 4.3★ across 1,546 reviews, indicating reliable, quality service.
Well-established with 1,546 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We enjoyed our stay at the Holiday Inn-Greentree in Pittsburgh. The staff was nice, even had one that was from the Fairmont area where we had come from. Very friendly. We stayed one night in order to attend a concert and go to the zoo the next day. The breakfast was good and the beds were comfortable. Plenty of lighting in the parking lot and a police building was very nearby. Not sure it was an active building any longer but it was a safe area from what I could tell.
My go-to hotel when visiting Pittsburgh! The rooms are always cleaned well, the front desk staff are typically friendly (even with a late check-in time), and the location makes it easy to get to anywhere downtown in 10-15 minutes even with traffic most times. I can't stress enough about the cleanliness, they have a great standard of cleaning. The beds are also comfortable to me. The breakfast is usually consistent, does the job, full hot breakfast, with some extra goodies like a coffee machine and cinnamon rolls. Sometimes it's been slower service, overcooked, or an empty buffet during peak times (7:00am-8:30am in my experience). But that's just part of the hotel breakfast experience in my opinion. Waiting 10 minutes for a breakfast that's included is no problem to me. I really like the food here overall. The gym is suitable, I've only used it once or twice. But I've never had issues with the equipment or anything. Really good for a hotel gym to me. The pool is a great perk! There's no hot tub, but the pool is usually warm enough to enjoy a casual dip.
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Holiday Inn Express Pittsburgh Green Tree is a functional, dated business hotel that ultimately won me over with excellent service. I stayed here for two nights on a recent work trip after downtown Pittsburgh hotel prices skyrocketed — later discovering Bruce Springsteen was in town. I booked online and arrived exhausted from a red-eye flight around 9:30AM. Greg at the front desk immediately made a great impression: he recognized my IHG Diamond Elite status, upgraded me to a spacious King Suite, checked me in hours early, and even reminded me breakfast was about to end. Outstanding hospitality and exactly the kind of service that can change the tone of a trip. The suite itself was enormous, featuring a small kitchen area, separate sitting room with desk, and a dedicated bedroom/bathroom setup. Like many older hotels, lighting was somewhat limited and relied heavily on lamps, but the separate climate controls for the living and sleeping areas were appreciated. The bathroom featured an accessible walk-in shower, which I actually preferred over a traditional tub setup. Water pressure was solid, and the refillable wall-mounted toiletries were perfectly fine for a business stay. Breakfast was standard Holiday Inn Express fare — eggs, sausage, waffle maker, breads, bagels, juice, and coffee — but the two ladies maintaining the breakfast area were genuinely warm and friendly, which made the experience more pleasant than expected. The fitness center was decent in size, though definitely showing its age like much of the property. Overall, this is not a modern luxury hotel, but it works well for business travelers or families doing a road trip stopover. Normally I gravitate toward newer properties, but the genuinely excellent service here elevated the experience enough for me to give it 4 stars.
We really enjoyed this hotel! The rooms were very comfortable and we had a very good night sleep. The AC worked well. The shower was in good condition, spacious, and they used Dove soap, which makes it feel so much better quality!! And the location is great - it's only 6 minutes from downtown, right off the highway, and there's free parking. Can't complain being so close to downtown Pittsburgh. And the complimentary breakfast was very good as well. It had a lot of good options compared to other hotels.
Great hotel for the price. Free parking, decent sized pool (which I got to enjoy to myself!) and gym with diverse exercise machines , Good quiet location near a park with a ball field. The King room was nice with a good size TV, and had a couch bed. There were many other guests at the hotel, and it's close to a highway, but I could barely hear them as the room had good sound insulation Water pressure of the shower was great, however the sink left much to be desired. I tried opening the faucet valve connections more but it didn't help much. Also be advised that you need to have $100 available on a credit or debit card for security deposit/incidentals (will be refunded). They don't accept cash, which is silly in my opinion. Another Holiday inn Express accepted my cash for the deposit, but luckily this location let it slide for now. Overall, I'd recommend this hotel if you're taking a road trip to Pittsburgh on a budget, but still want to enjoy hotel amenities like a pool.