Automed Car Care

I had been a returning customer. Unfortunately, I totally lost me trust in them, and I will never go back. When I picked up my car, I immediately noticed damage to the front paint. About two minutes later, my tire pressure warning light also came on. To be completely fair, I fully agreed that they should not simply rely on my word regarding the paint damage. They told me they needed to review their security footage and the photos/videos taken before they started working on my vehicle. I respected that process because businesses should verify the facts before accepting responsibility. More than 24 hours later, Fernando called and told me the damage had already been there when I arrived. I then politely asked if they could send me the footage they relied on to reach that conclusion. His answer was simply, "No." That is where they completely lost my trust. If my statement alone is not enough for them and they need video evidence before making a decision, then it is only fair that I be allowed to see the same evidence they are using to deny my claim. Instead, I was expected to simply trust their word while they refused to provide the footage they claimed supported their position. I find that lack of transparency extremely concerning. Whether the damage was there beforehand or not is almost beside the point. Refusing to share the very evidence you rely on while expecting the customer to accept your conclusion without question does not inspire confidence—it undermines it. Trust is earned through transparency, and it goes both ways. A business cannot say, "We don't trust your word, so we need evidence," while at the same time refusing to show that evidence and expecting the customer to blindly trust theirs. "That's how we work" is not an acceptable explanation. Because of this experience, I will never return. I cannot recommend a business that expects transparency from its customers while refusing to practice it themselves.