1-Tom-Plumber

UPDATE: Approximately 30 minutes after Shawn and Darian left, we were without hot water, yet again. I called them back out the next day, and I was informed it was a cartridge in the single-handle shower upstairs causing our entire house to be without hot water. I informed the technician I would not accept that answer, and we called another company out two days later. Upon telling the new company what was happening, he immediately diagnosed it as the recirculating pump, which we had mentioned both times 1 Tom had been out. After running diagnostic testing, it was confirmed to be the recirculating pump. Fast forward to the next day, and we had discovered a significant gas leak at our water heater. There were missing and loose screws, allowing gas to flow freely into our garage instead of properly venting out into the exhaust. I’d like to think that 1 Tom would have noticed this since they “watched the flame rod for 30 minutes,” but nothing was ever mentioned about it (the second company did not have to “open” our water heater for the recirculation pump diagnostic). Our family’s health was severely jeopardized by this oversight. I highly recommend spending your money elsewhere. Shawn and Darian were quick and efficient with their service! Having no hot water isn’t any fun, but they fixed the problem quickly, and they made sure to thoroughly explain the problem they found. 10/10 recommend these guys!!

Thomas Fitzgerald was great to work with, professional and courteous. He found plumbing issues and repaired. Area where work was performed was left clean and tidy. Overall a great experience. Will use 1 Tom Plumber again.