This business is Trusted — customers consistently rate it 4.5★ across 2,464 reviews, indicating reliable, quality service.
Strong long-term review history with 2,464 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
My husband and I stayed at the Henry for one night to celebrate our anniversary, and it was such a great experience. The hotel itself is absolutely beautiful. The design, the ambiance, and the overall feel made it the perfect place for a special occasion. Eric truly made our stay memorable. He reached out to us right away after booking our stay and was incredibly kind and surprised us with an upgrade to a suite, which made our anniversary celebration even more special. We felt so well taken care of, even from before we arrived. highly recommend staying here.
I would like to say thank you to the staff at this hotel for being so kind and providing my family with a first class experience. My daughter Devin turned 16 and she stayed the entire weekend. You guys upgraded her suite. She enjoyed your pool and hot tub and she enjoyed the restaurant on-site TRIA. You guys surprised her with a slice of cake in her room. Her friend and sister celebrated the weekend with her they all had a beautiful experience. This hotel is gorgeous and your staff is definitely first class tier! Thanks so much!
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This hotel is near the Ford Museum and is an older property that has been renovated nicely. Rooms were comfy and quiet and had been updated not long ago. Restaurant had a great signature burger. They also have banquet halls for weddings. The customer service I received went above and beyond from the front desk to room service, something that has gotten rarer and rarer these days, I really appreciated it.
My stay at The Henry was nice! All the staff was nice and all of the amenities were nice and clean. I stayed here Valentines Day weekend and even with all the traffic everything was great! I did get a chance to try room service my first night and I must admit It was good. The staff, atmosphere, food, and amenities were great!
I was disappointed with my stay. The room was ok, but housekeeping was terrible. They regularly left trash in my room as well as leaving dirty washcloths on the floor of the shower. One day I came back to my room and found a wet towel laid on top the bed! The comforter was soaked! Unfortunately the service issues were not just with housekeeping. When the reservation was maid it included complimentary breakfast. That was a determining factor as I, and my team were traveling for business and protecting the company bottom line is always important. When I checked in I showed the reservation to woman at the check in desk she refused to honor it. Forcing me to email a supervisor. When I did and included a screenshot of proof she also denied it and gave excuses such as it was a mistake on the system and it would only apply if I was at a certain status. She presented it as though my reservation was fake and I was attempting to steal a meal from the hotel! Absolutely unprofessional. Overall I was disappointed. This is not the service I would expect from a hotel claiming to be a 4 star signature location.