This business is Established — a decent presence with 502 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
502 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This hotel has truly been my home away from home. As a traveling healthcare worker, safety and flexibility are very important to me, and the staff at this location have been incredibly accommodating to my needs. Breakfast is always amazing, the staff are consistently kind and professional, and the pricing is very reasonable. A special thank you to all the staff who stayed at the hotel throughout the entire snowstorm weekend to ensure guests received the best possible service. Your sacrifices, dedication, and passion do not go unnoticed, and I am truly grateful.
I had an exceptional stay at this Holiday Inn Express, and I want to specifically highlight Amy from the day staff and John from the night staff for their truly outstanding hospitality. Amy deserves special recognition. I had a difficult check-in, and she handled it with incredible patience, professionalism, and kindness. She went above and beyond to make sure everything was resolved smoothly, never once making me feel rushed or like an inconvenience. Her knowledge, calm demeanor, and genuine care completely turned what could have been a stressful experience into a positive one. Amy is exactly the kind of front desk agent every hotel hopes to have. John on the night shift was equally impressive—welcoming, attentive, and very knowledgeable. He made sure everything I needed was taken care of and carried the same high standard of hospitality. I travel often, and honestly, since Ohio, I haven’t experienced service at this level. Amy and John represent the absolute best of what hospitality should be. If management is reading this: you have two incredible front desk agents who truly elevate the guest experience and reflect extremely well on your hotel and the Holiday Inn brand. I will absolutely be returning and recommending this location to others. Thank you for such a great stay.
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Staff was very friendly. The lobby was decorated for Valentine's Day. Breakfast was delicious. The biscuits were fluffy and great with the sausage gravy. As for the room... It was rough! Something all over the ceiling. I couldn't tell if it was nicks from moving furniture or dead bugs or possibly ( sorry for this) boogers. Several stains on the carpet, walls, on the doors and window blind. Found a water cup under the heater/ air conditioner. At least the room was quiet and the bed was comfortable. I should of took pictures but I really didn't want to zoom in on them.
Room was excellent and clean, it was a little noisy from other guests. Breakfast was great as always! John checked me and was a delight! He went the extra mile and ensured my stay was comfortable and no issues!
I’ll start with the good and then this will turn quickly. The check in process was smooth, the gentleman was super nice and recognized my IHG status. I’ve stayed at this location a handful of times over the past 4-years with similar positive customer service oriented interactions. This review is related to my stay on Oct 25-26 in Room 215. I have attempted to contact management at check out and two calls since that time with ZERO response. Based on their unwillingness to return a call, a review is appropriate. Upon waking up the next morning I observed a bug crawling on the bed and out from the duvet cover. This had a striking resemblance to a fed adult bed bug. I snapped a few pictures to show the front desk as I checked out. The young lady at check out was very concerned and obtained the assistance of another. They indicated that they would take the room out of circulation and call the exterminator and confirmed a number to have a manager call me. They then asked if I wanted my receipt printed or e-mailed. Since returning home, I’ve contacted the hotel on two occasions discussing the problem and being assured the General Manager would contact me. I travel extensively and understand that at times something like this may happen, yet it still doesn’t leave you with a great feeling. When management refuses to address the issue, it causes me concern and makes me wonder what else is wrong with the facility.