This business is Established — a decent presence with 531 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
531 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
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For the price we paid on a Sat nite it was somewhat disappointing. We were told breakfast Sun morning was 7am and the website says 7. Nope it is 7:30. We had a long travel day ahead and this was one disappointment. However, kudos to the person preparing the breakfast. They heard my comment about the miscommunication and opened the breakfast doors at 7:15. I developed a sore throat and really wanted a cup of hot water to sip on in the middle of the night. Microwave in room but no cups. So you really want us to NOT use cups. At 2am I got dressed and went down to the lobby to fetch a cup. I didn’t like the feeling of exposure for that expedition. I guess there must be a plague of people using in-room coffeecups with a disregard for conserving our resources. Or maybe I was supposed to call the front desk, and, you know, TIP to get a coffeecup. This was the most expensive hotel of our 3-week long road trip and the one with the most service cutback. No, that’s not a winning formula. Staff at the front desk and breakfast service were very personable and friendly. They made up for management’s service cutbacks.
I had an exceptional stay at this Holiday Inn Express, and I want to specifically highlight Amy from the day staff and John from the night staff for their truly outstanding hospitality. Amy deserves special recognition. I had a difficult check-in, and she handled it with incredible patience, professionalism, and kindness. She went above and beyond to make sure everything was resolved smoothly, never once making me feel rushed or like an inconvenience. Her knowledge, calm demeanor, and genuine care completely turned what could have been a stressful experience into a positive one. Amy is exactly the kind of front desk agent every hotel hopes to have. John on the night shift was equally impressive—welcoming, attentive, and very knowledgeable. He made sure everything I needed was taken care of and carried the same high standard of hospitality. I travel often, and honestly, since Ohio, I haven’t experienced service at this level. Amy and John represent the absolute best of what hospitality should be. If management is reading this: you have two incredible front desk agents who truly elevate the guest experience and reflect extremely well on your hotel and the Holiday Inn brand. I will absolutely be returning and recommending this location to others. Thank you for such a great stay.
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Very average hotel. The room looked nice but was not very clean, the lamp shades were stained, the sheets had small stain sopts, the blinds were jammed and it was very difficult to pull the metal chain to adjust them. Also my room had two shampoos, no conditioner. And the TV was broken so everything was tinted blue. I called around noon asking if they offered early check in and was told yes, they'd have a room ready for me in 30 minutes. I got there an hour and a half later and she told me she forgot and I had to wait another 15 minutes in the lobby. My company paid for it so I didn't care, but would be upset if I spent my own money on this hotel.
We were here with our school for an indoor percussion competition. The staff could not have been more accommodating and friendly. We took over there lobby and small conference room multiple times while feeding our kids. They went out of there way to make sure we had the space we needed. I don't think a single request was turned down. They even went as far as to provide access to 10 cases of water and a nice dinner buffet. The next time we come to the WGI competition, this will be the first place we call for accommodations.
If you decide to stay at this Holiday Inn please don't make a mistake. Cause it will cost you big time at least it did me. We were in town for our brother funeral. made reservation thru AARP for 4 rooms but other family member wanted to go so we need 5 rooms, AARP couldn't accommodate us so I cancelled and went thru IHG. But the Hotel charged me anyway for the 4 rooms IHG and AARP customer service tried to reason with the hotel but to no avail. SO I SAY goodbye Holiday INN!