This business is Trusted — customers consistently rate it 4.9★ across 1,481 reviews, indicating reliable, quality service.
Strong long-term review history with 1,481 reviews and a 4.9★ average signals reliable, consistent service.
Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Thank you Sam and Hot Water Guys for the outstanding service! I was having issues with my Rinnai tankless water heater was vibrating, I first called Blue Frog who charged me a very expensive diagnostic fee and quoted me an $800 repair, telling me I needed major parts replaced. They also delayed the repair after taking my deposit. I decided to get a second opinion and called Hot Water Guys. Sam came out the same day, was professional, honest, and clearly knew exactly what he was doing. He quickly diagnosed the real issue and fixed it the same day without unnecessary repairs. Sam saved me a lot of money and stress. The service was fast, professional, and trustworthy. If you have any tankless water heater issues, especially Rinnai, I highly recommend Hot Water Guys and ask for Sam!
We purchased a Rinnai tankless system 12 years ago and this was the first time that we have needed service. Our Technician, Sam, went right to work and when he didn't have a part, came back late in the day to install the last part needed to put the system back in full operation. His diligence, willingness to explain things to me, and dedication were greatly appreciated. I probably could have called someone more local, but I'm glad I called the Hot Water Guys!
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Rankings are based on public review signals only. No paid placements.
Hot Water Guys employee was professional and well knowledgeable. I would recommend the company again and will be using them to service my house. The employee explained well the process.
Brock, George and Mike were personable, professional and very knowledgeable about the project. Installation took about 2 hrs. They had drop cloths from my front door to my washroom. Wife is going to love the new unit. Very pleased with the Hot Water Guys. 5⭐⭐⭐⭐⭐
The tech sent out from Hotwater Guys was great. He was very knowledgeable & answered all my questions. He made suggestions that would benefit us in the future. He was cordial & showed interest in helping us have a great experience with our equipment. I am very pleased with the service & will make that call when service is needed again.