This business is Trusted — customers consistently rate it 4.8★ across 927 reviews, indicating reliable, quality service.
Strong long-term review history with 927 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Casey from Henco came out on a same day call. I had two previous estimates that felt unreasonable and out of scope, but Casey provided me a really clear and reasonable estimate, and then was able to do the work right away. I found Casey to be extremely friendly, knowlegable, and he explained everything he was doing to me so patiently, like he was happy to teach me as he went. They were timely, the office staff was very responsive and quick to schedule me, the guy who managed dispatch was great too. Overall, this was the best experience with a contractor or plumber I have had in my 7 years as a homeowner.
Called them to check out some staining around the vent fan and lights in two different bathrooms. They gave really good feedback and recommended that a series of steps to check prior to having them get involved, including referrals to remediation and roofing companies. Both the referrals did a great job (got our problem fixed), and henco also provided a quote for an additional item that we wanted while they were here. Very professional and courteous. Would definitely recommend, since they helped us figure out how to get a resolution quickly, even if they weren't involved directly.
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Austin Thatcher from Henco came to replace my dead water heater. He removed the old one, installed a new one, and cleaned absolutely everything up in about six hours! Amazing!! Austin was very professional and friendly. He clearly explained everything about the process and was patient in answering my questions. I will use Henco again and hope they send me Austin.
The sewage line to my house was blocked. I called Henco, reached their answering machine and left a message. Within 24hrs, I received a call from their service “representative.” He had a very polished male voice. He was also very rude. I was interrupted and “talked over” a number times before I finally asked, “Are you AI?” He curtly said he was an immediately changed the subject. If this had been a real person, I would have hung up the call. As events turned out, I SHOULD have hung up the call anyway. I discovered that Henco was very expensive and they could not find the location of the problem or correct it. Their camera could only make it down the first twenty feet of pipe. The snake that they subsequently ran down thirty feet of pipe didn’t correct the problem. Total cost of these two minor procedures? $820. (I saved myself $250 by pulling the toilet for them.) Not only that, they incorrectly located the location of the blockage. Good thing I didn’t have them dig in the location they identified. Another company sent out their representative. They went in through the roof vent with both a camera and a sensor. Clog was located out by the street. “No charge.” The only reason this review of Henco isn’t a one star review is that the Henco drain tech had very good people skills. He was professional, clearly explained charges and he was friendly. (I am including my comments about Henco’s AI “representative.” because they are relevant to this poor review. After all, Henco management hired them.)
We had a great experience with Henco Plumbing Services. We had a ceiling leak in our kitchen, and Cody Allenton was first on the scene and found the source of the leak, which was our HVAC system. Joseph Garbuzov was our HVAC tech and he did a tremendous job. He was VERY thorough and explained everything he did for us. He had to make several calls to our home, and made sure that everything was in working order. He also educated us about our HVAC system. I found both Cody and Joseph to be a breath of fresh air...so friendly, prompt and professional.