MINT dentistry | Uptown

I had a very disappointing experience with Mint Dentistry Uptown, both with the quality of the cosmetic work and the way the appointment was handled. My appointment started about an hour and 20 minutes late. After my procedure had already begun, I was left sitting in the chair for about an hour while the doctor attended to another patient. The doctor then came back, worked briefly, and left again for another 25 minutes. I ended up being there for nearly six hours and had to leave for another appointment before the work was finished. Because of that, I had to return the next day to complete the procedure. That second appointment felt rushed, and the final result was terrible. The bonding was rough, uneven, unfinished, and left my teeth looking worse than when I came in. It also affected my speech, which is especially serious for me because I am a public speaker. I originally came in under one treatment agreement, but after the result was not right, I was told I needed to finance more money through Sunbit to add additional work and try to fix or balance what had been done. So instead of Mint correcting the issue properly, I ended up with even more financing tied to a result I was still not comfortable with. I returned for a follow-up appointment, and another doctor acknowledged that the work was poorly done. After that, the floor manager told me by phone that I could receive a refund. Since then, I have followed up multiple times, but Mint Uptown has not responded to my emails or provided a proper resolution. For a cosmetic procedure, I expected focused care, attention to detail, and accountability. Instead, I was left with poor results, additional financing, and no clear resolution.

Serious Concerns Regarding Care, Billing, and Accountability On January 12, 2026, I had an appointment at Mint Dentistry Uptown for the extraction of four wisdom teeth, scheduled at 10:00 AM and completed at checkout around 1:00 PM. The procedure was performed by Dr. Justin Phillip. The appointment began with lidocaine injections to all four extraction sites. The first tooth removed, #32 (impacted), took approximately 45 minutes to extract. The second tooth, #17 (impacted), was by far the most painful and distressing part of the procedure. After another 45 minutes, the tooth was only partially extracted, with a small portion cut off. After an additional 15 minutes, Dr. Phillip stopped the extraction after observing my visible distress, despite administering more lidocaine. At this point, nearly 1.5–2 hours had passed. Dr. Phillip then attempted to extract the third tooth, #1. Due to the length of the procedure, the anesthesia had begun to wear off, and I experienced extreme pain, to the point where I verbally yelled “Stop.” Additional lidocaine was required. This tooth was removed in under 10 minutes. The fourth tooth, #16, also required additional lidocaine and took approximately 15 minutes to remove. Afterward, I was taken for a post-operative X-ray and then checked out. I was billed for three extractions and referred to Pure Oral Surgery for the remaining tooth. That evening, I experienced severe pain and complications. My jaw had been forced open for nearly three hours, resulting in extreme soreness and tightness. I had significant difficulty swallowing—even water—and woke repeatedly during the night due to pain. I seriously considered going to the emergency room but convinced myself this was normal post-extraction recovery, trusting the care provided by Mint Dentistry Uptown and Dr. Phillip. The following day, January 13, I attended my consultation at Pure Oral Surgery. After examination, the oral surgeon determined that surgery could not proceed because I had trismus (lockjaw)—I could not open my mouth wide enough to safely perform the procedure. Here is the most troubling part of my experience: After reviewing new X-rays, the oral surgeon and dental assistant informed me that tooth #32—one of the teeth Mint Dentistry billed as fully extracted—was still present and had not been completely removed. I questioned whether this could be a mistake, but both professionals confirmed that tooth remnants were clearly visible and required surgical extraction. As a result, I was informed that I now needed two additional extractions, not one. With no other option, I was billed for the consultation and scheduled for surgery the following week after allowing time for my jaw to heal. This raised serious concerns: Mint Dentistry Uptown billed me for three extractions, while Pure Oral Surgery determined that two teeth still required removal. This contradiction left me questioning the accuracy of Mint’s work, their billing practices, and overall patient safety. On January 14, I contacted Mint Dentistry Uptown to report these findings. The office manager requested that I return so they could “review their work.” I declined, as both Mint and Pure Oral Surgery had already taken post-op X-rays. I requested that they review their own imaging or coordinate directly with Pure Oral Surgery. Two hours later, Mint Dentistry Uptown called to inform me that they had refunded me for tooth #32—the same tooth they previously claimed was fully extracted, sutured, and billed. There was no explanation, no apology, and no acknowledgment of error. I was simply told to apply the refund toward my second surgery. This response felt dismissive and deeply concerning. This raises serious questions about negligence, transparency, and billing integrity. I have since filed a formal complaint with the State Board of Dental Examiners. I strongly urge prospective patients to seek second opinions and carefully review post-operative imaging and billing before proceeding with care at this location.

I chose Mint Dentistry because I move frequently for work and wanted a dental provider with a large footprint that I could continue using wherever life takes me. Unfortunately, my experience has been one of the most frustrating customer service experiences I’ve ever had. In December, I paid in full for a temporary partial denture and was fitted for it. My insurance benefits were also used. It is now June, and I still do not have the partial. I’ve been told multiple times that it had to be remade, and I’ve received promise after promise that someone would follow up with me. Almost every update I’ve received has only happened because I called them first. What makes this even more disappointing is the lack of accountability. The office continues to blame its vendor, but as a patient, I do business with Mint Dentistry—not their vendor. Managing suppliers is their responsibility, not mine. For six months, I’ve attended business meetings, family events, holidays, funerals, and even celebrated my birthday with visible gaps in my smile while waiting for a solution that was paid for months ago. I’ve also contacted corporate multiple times and was repeatedly told someone would call me back. No one ever did. At this point, I have completely lost confidence in Mint Dentistry. If they cannot successfully deliver a simple partial denture after six months, I certainly would not trust them to complete the four dental implants I originally planned to have done with them. Patients deserve communication, accountability, and follow-through. Unfortunately, my experience has been the exact opposite.